Reputation Management Setup

Who this is for

Local businesses, clinics, and service providers whose reputation drives new customers and who want a steady stream of authentic reviews without manually asking.

What's included

• Automated review-request triggers (post-job, post-visit)
• Positive/negative sentiment routing logic
• Google, Facebook, and Trustpilot review funnel
• Review widget and testimonial display on your site
• Drip reminders for non-responders
• Negative-feedback private feedback form
• Loom walkthrough of reputation dashboard

Reviews are the new word of mouth — and they drive new business

Before a customer calls you, they read your reviews. Reviews are one of the top factors in local search rankings, and they are the single biggest trust signal for a new customer. A business with 50 recent 5-star reviews wins the customer who is comparing you to a competitor with 5 old reviews. The problem is that reviews only happen when someone remembers to ask — and most businesses forget. We make asking automatic.

Ask at the perfect moment — when the customer is happiest

Timing is everything. A review request sent a week after the job is forgotten. A request sent the moment the job is complete, when the customer is happiest, gets the most reviews. We trigger review requests automatically at the peak moment — after a completed job, a finished appointment, a successful delivery. The customer gets the request when their satisfaction is highest, and your review rate climbs.

Route happy customers to public, unhappy ones to private

Not every customer is happy, and an unhappy customer sent to Google leaves a 1-star review you cannot remove. We build sentiment routing so happy customers are guided to public review sites — Google, Facebook, Trustpilot — while unhappy customers are routed to a private feedback form that comes to you, not the public. You get more 5-star reviews and fewer public complaints. Everyone gets heard, but only the good ones go public.

• Happy customers routed to Google, Facebook, and Trustpilot
• Unhappy customers routed to a private feedback form
• Private feedback comes to you so you can fix it before it goes public
• Drip reminders for customers who do not respond the first time

Showcase your best reviews on your website

Reviews on Google are great, but reviews on your own website convert visitors who never click through to Google. We install a review widget and testimonial display on your site so your best reviews are visible to every visitor. Your reputation works for you 24/7, not just when someone searches your name.

Drip reminders for non-responders

Most customers intend to leave a review but get distracted. A single request gets some reviews; a gentle drip of reminders gets more. We send a reminder a few days later to customers who did not respond the first time, without being pushy. The result is a steady, authentic stream of reviews that builds over time.

Recover unhappy customers before they go public

An unhappy customer who is heard is often a customer you can save. The private feedback form gives them a place to vent that is not public, and it gives you a chance to fix the problem. Many unhappy customers who get a response become loyal — and some even change their mind and leave a positive review after you make it right. This is reputation management that actually manages your reputation, not just collects reviews.

Who this is built for

This service is for local businesses, clinics, and service providers whose reputation drives new customers. If you are not getting reviews because no one asks, this makes asking automatic. If you are getting bad reviews because unhappy customers go straight to Google, sentiment routing protects your reputation.

The process

1. 1
   Day 1

   Strategy

   We map your review sources and request timing.

2. 2
   Day 2–3

   Build

   Triggers, routing, and review funnel built.

3. 3
   Day 4

   Widget

   On-site review widget and testimonial display.

4. 4
   Day 5

   Testing

   End-to-end request and routing tests.

5. 5
   Day 6

   Handover

   Loom walkthrough + 15-day support begins.

Before & after

Reputation Management FAQs